RETURN

You have 14 days upon receipt to request a return and send back your package to us.

Items with damaged soles or uppers from trying on cannot be returned.

 

To request a return:

- Log in to your account

- Go to "order history"

- Choose the product you want to return, then request a return stating the reason for the return

- The return status will change to "awaiting confirmation"

Returning the package:

- The package must contain the item to be returned, in its original packaging and the delivery note

- It is to be sent to the address:

MZ Made For Petite
5 Allée Alfred Sisley
78160 Marly Le Roi
France

- Upon receipt, please allow us a few days to process your package and check the condition of the product.

We offer free returns in Mainland France on your first order (excluding Archive products).

To benefit from this, you can send us a request by email using the contact form or by email to hello@mz-shoes.com stating the order number and your contact details.

Refund Conditions

You have a 14-day period from the receipt of your order to make a return request.

For a return to be accepted, the item must be returned intact, unworn, in its complete original packaging, and in perfect condition.

The packaging includes: the shoe box, its lid, the kraft paper, and the sole protector (for leather soles).

Items with damaged soles or uppers will be automatically returned to the sender.

 

Refund Timeframe

If your return is accepted, we commit to refund you within 14 working days after receipt of the package.

For any other questions regarding deliveries and returns, you can contact us via the contact form or by email: hello@mz-shoes.com

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