www.mz-shoes.com (hereinafter the "website") is published by the company MZ Made For Petite SARL.
These general conditions of sale apply between:
The company MZ Made For Petite, with a capital 10.000 €, with its head office based at 5 Allée Alfred Sisley, 78160 Marly Le Roi (France), registered with the Versailles Company and Trade register under N° 832 679 344, with an intra-community VAT N° FR51832679344.
Hereafter: “MZ Made For Petite” or the “company”
And :
Any person making a purchase via www.mz-shoes.com
Hereafter: “The client”.
The client acknowledges his legal capacity to enter into this contract, that is to say, to have his/her own legal entity and not be under supervision of trusteeship.
An order by the client implies irrevocable acceptance of these general condition of sale.
This agreement is submitted to French Law.
1/ VALIDITY PERIOD
The offers are intended exclusively for consumers with a delivery address in countries where the MZ Made For Petite ensures delivery via a transport provider.
The products on the website are valid as long as the stock is available.
In case of debit or receipt for ordering an unavailable article, MZ Made For Petite will reimburse the client within 14 business days. The client will have to inform by email the client who ordered an unavailable item.
2/ PRESENTATION OF PRODUCTS
The products offered for sale are described and presented with the best possible accuracy.
However, if some errors or omissions may have occurred in this presentation, the responsibility of the company could not be committed.
3/ PRICES
The prices presented on the website of the boutique online are permanent. Prices are in euros and are submitted to French regulation. The pictures representing our products are only indicative.
The photos, like the texts illustrating the products, do not enter into the contractual field.
MZ Made For Petite does not propose tax-free sales.
4/ PAYMENTS TERMS
The products must be paid during the order.
The purchases shall be settled either via PayPal, or via the secure platform provided by our partner STRIPE. The client expressly acknowledges that disclosure of their bank card number to MZ Made For Petite gives the company authorization to debit their account to the amount of the products ordered. In this case, a notice of the order cancellation for error of payment is sent to the client by MZ Made For Petite to the email address registered by the client.
Client may at its discretion save its payment card details for next purchase. Such information is kept and processed by STRIPE. MZ Made For Petite will never keep payment card details.
The data recorded and kept by MZ Made For Petite constitutes proof of the order and all previous transactions. The data recorded by PayPal or STRIPE constitutes proof of the financial transactions.
5/ ACCEPTANCE OF THE OFFER
Any order is worth express and irrevocable acceptance of prices and descriptions of products available for sale. The validation of the order by the client implies acceptance of the terms and conditions.
6/ INVOICES
The invoice is sent by email to the address specified during the order. It is established according to the rates prevailing at the date of placing the order.
MZ Made For Petite disclaims any responsibility for any incorrect information.
7/ TRANSPORT & DELIVERY
Deliveries are carried out by Mondial Relay, Colissimo, or Chronopost, Monday to Friday, depending on the option chosen by the customer at the time of validating their order.
Delivery operates at the time of the transfer of the product’s physical possession to the Client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the Client at the time of the Delivery.
Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery & returns”.
The delivery delays mentioned are given on a strictly indicative basis. In the event these delays are not respected, MZ Made For Petite is in no way responsible nor liable for compensation or punitive damages.
Please be aware that if the country of delivery is not part of the European Union, the client may have to pay custom fees.
MZ Made For Petite has no control over those charges and they are the responsibility of the client.
Transport risks are at the client’s expense from the moment the order leaves the warehouse. The client must verify the state of the packaging upon reception and immediately signal to MZ Made For Petite any anomaly or damages. The comments must be made on the delivery receipt presented by the carrier and must be addressed by e-mail to hello@mz-shoes.com
within 48 hours.
8/ RETURNS
If one or several items are not congruent, the customer have 14 days from the delivery date to process a return. The waybill or postal receipt constitutes a proof for the delivery date.
To process a return, the client has to log into his account on our website and click on « order history and details ». There are some quick and easy instructions to follow.
The return fees are at the client’s full expense, except if MZ Made For Petite notify any damages on the product.
The reimbursement may take up to 14 working days from the date, the return was received. The same delay remains for clients having paid by Paypal®.
However, it may take longer for clients to receive the funds on bank account depending on the payment provider.
Exchanges are not permitted. The initial delivery fees are not refundable.
MZ Made For Petite retains the right to refuse the return if the items returned are damaged, incomplete, or worn.
9/ CONTRACTING PARTIES’ OBLIGATION
MZ Made For Petite, upon accepting an order, commits to sell and deliver to the client the items ordered by the methods mentioned below.
MZ Made For Petite commits to verify that the products are conform to French regulations.
The client commits to indicate a valid delivery address to MZ Made For Petite to carry out the order. The nominative information (name, address, telephone number, or e-mail) is an obligatory information that is collected in order to conclude the selling contract. This information is used to ensure the processing, delivery, and billing of the client’s order.
In the event the client’s information is invalid or contains an error, MZ Made For Petite is not held liable if the order cannot be delivered. In such an event, the client remains liable for payment.
If the delivery address is incomplete and the carrier is unable to deliver the order, the client will have to pay the delivery fees to have the order reshipped.
10/ GUARANTEE
All our products benefit from the legal guarantee of the regime, if the product has been used under normal condition and if the care instructions have been followed.
Article L211-5 of the Consumer Code
The seller undertakes to deliver the goods in conformity with the contract and respond to any faults that comes with the delivery.
He will also respond to defects in conformity resulting from packaging, instructions for assembly or installation when these have been made his/her responsability by the contract or have been produced under his/her responsability.
Article L211-5 of the Consumer Code
To comply with the contract, the good must:
Be appropriate for the use normally expected for such an article and, if necessary:
- Match the description given by the seller and have the qualities that he has presented to the buyer as a sample or model. The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labelling.
- Or have the characteristic defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted.
Article L211-9 of the consumer code
In case of lack of conformity, the buyer chooses between the repair and replacement of the property.
However, the seller may not proceed according to the buyer’s choice if it involves a disproportionate cost in relation to the other terms, given the property value or importance of the defect.
It is then required to proceed, when it’s possible, according to the modality not chosen by the purchaser.
Article L211-10 of the Consumer Code
If it’s impossible to replace or fix the product, the buyer can process a return and get a refund or have the possibility to keep the product and then get a partial refund.
The same option is available under the following conditions:
- If the requested solution proposed or agreed according to Article L.21-9 can be implemented within a month after the claim of the buyer.
- Or if this solution is not an inconvenience for the buyer given the nature of the property and depending of the use.
However, the resolution cannot be imposed if the defect is minor.
Article L211-11 of the Consumer Code
The application of provisions regarding the Articles L.211-9 and L. 211-10 will not impact the buyer on the financial aspect. Those provisions shall not impede the allocation of damages and interest. Article L211-12 of the Consumer Code
The action resulting from the lack of conformity lapses two years after the delivery of the goods.
Article 1641 of the Civil Code
The seller must guarantee in respect of the hidden defects regarding the product sold if it’s unfit for the use for which it was intended.
Article 1648, subparagraph 1 of the Civil Code
The action resulting from the latent defects must be brought by the purchaser within two years after the discovery of the defect.
11/ PERSONAL INFORMATION
The collection of the personal information from the client is required in order to process the order. This information is strictly confidential and is intended only for the use of MZ Made For Petite.
According to the law of data protection of January 6,1978, the client has a right to access, modify, rectify and delete personal information. If the client wishes to use this right, he will simply need to write to MZ Made For Petite, by stating his name and address.
12/ RESPONSIBILITY
MZ Made For Petite could not be held liable for inconvenience and damage relating to the use of the internet such as an inventory shortage, viruses or external intrusion or more generally all cases classified as major force by the courts.
13/ VARIOUS PROVISIONS
The invalidity or unenforceability of any provision of these terms will not affect the application or validity of the other clauses of the terms and conditions. This clause will be replaced by the closest possible arrangement.
Neither MZ Made For Petite nor the client will be held responsible for any subsequent breach of contract in a case of major force such as war, riot, insurrection, interruption of transportation, import problems, strikes, shortages, fire, earthquake, storm and flood.
For any information, question or complaint the client can send an email to hello@mz-shoes.com.
14/ LEGAL NOTICE
Owner and Editor: MZ Made For Petite, 5 Allée Alfred Sisley, 78160 Marly Le Roi, France.
Host: OVH, 2 rue Kellermann, 59100 Roubaix, France.
Integrator: Louis Authie, 1086 Chemin, Carrère, 64160 Buros, France.
Photo credit : Pascale Roubaud
15/ APPLICABLE LAW AND COMPETENT COURT
These general conditions of sale are governed exclusively by French regulation.
The Commercial Court of Versailles are the one in charge when it comes to a litigation or dispute against them.