GOOD TO KNOW
✓ Worldwide Delivery
✓ Free delivery in France on order over 120€ and in Europe over 250€
✓ Satisfied or refund
✓ 14 days to change mind
✓ Easy Return
➡ METROPOLITAN FRANCE
Free delivery to relay point on order over 120 €, at home on order over 170 €.
- Delivery to relay point (3-5 working days): 4 € below 120 € purchase.
- Home delivery by Colissimo (2-4 working days): 2 € from 120 €, 6 € below 120 € purchase.
- Express delivery by Chronopost 13 (within 24-48 hours): 12 €.
Free delivery to relay point and at home on order over 250 €.
- Delivery to relay point for Belgium and Luxembourg (4-6 working days): 5 € below 250 € purchase.
- Home delivery by Colissimo Expert (4-6 working days): 10 € below 250 € purchase.
➡ SWITZERLAND AND UNITED KINGDOM
Free home delivery on order over 250 €.
- Home delivery by Colissimo Expert (4-6 working days): 12 €.
➡ REST OF THE WORLD AND DOM-TOM
Home delivery by Colissimo Expert (6-10 working days): 20 €.
For any delivery outside of France, customs fees may be applied by the carrier.
We hope you are happy with your order. However, if for any reason you are not completely satisfied, you can return the product within 14 days of receipt.
We do not offer exchange service. If you want order in another size, another colour or another design, please place a new order.
* Return fees are at client’s charge (except faulty product).
* Please note that we do not refund any delivery fees.
➡ STEPS TO FOLLOW
- Connect to your account
- Go to “order history and details”
- Choose the product you wish to return and send a return request indicating the reason of return
- Package status turns to “waiting for confirmation”
- Insert the delivery note into original package with the product
- Send to address :MZ Made For Petite 5 Allée Alfred Sisley 78160 Marly Le Roi France
- Please allow us a few days process the parcel and check the product condition. If validated, we will make the refund in 14 working days. However, it may take more time for your bank to receive the credit.
➡ RETURN CONDITIONS
- Product must be returned in its original packaging with its label or any accessories.
- Product must be returned in its original condition, without having been worn, washed or altered.
- We retain the right to refuse a refund if the product condition does not comply as mentioned above. In this case, product will be returned to the customer.
For all other questions about delivery and return, please contact firstname.lastname@example.org