✓ Orders are prepared and shipped within 48 hours, from Monday to Friday (out of pre-orders and bankholidays).
✓ You will receive an email when your shoes are sent, with a tracking number which will enable you to track your parcel.
✓ Return is free within France on your first order.
Delivery fee includes the cost of box, packaging and carrier.
METROPOLITAN FRANCE
- Click-and-Collect: Free collection by appointment in our Paris office on Wednesdays and Saturdays (till the end of the year).
- Free delivery on order over 180 €.
- Home delivery by Colissimo (2-4 working days): 5 € below 180 € purchase, 8 € below 100 € purchase.
- Express delivery by Chronopost 13 (within 24-48 hours): 12 €.
Free return on your first order (out of Archives products).
EUROPE
- Free home delivery on order over 250 €.
- Home delivery by Colissimo Expert (4-6 working days): 12 € below 250 € purchase.
SWITZERLAND AND UNITED KINGDOM
- Free home delivery on order over 250 €.
- Home delivery by Colissimo Expert (4-6 working days): 15 €.
REST OF THE WORLD AND DOM-TOM
- Home delivery by Colissimo Expert (6-10 working days): 25 €.
Customs fees may be applied by the carrier for any delivery outside of France.
Available till the end of the year.
You can now request the withdrawal of your order directly from our Paris office.
To benefit from this delivery method, you must select "Click-and-collect" as the shipping method when placing your order. And choose the slot on which you want to pick up your order.
Once your order is complete, you will receive a confirmation email with the time slot you have booked and the withdrawal address which is:
Office - Emzi Paris
120 rue de Saussure
75017 Paris
⚠️ If you do not receive a confirmation email, please check your spam folder.
If the size does not suit you, you have 14 days upon receipt to request a return and return them to us.
Plus, we offer free returns within France on your first order (out of Archives products). To get it, you can send us a request using the contact form or by email at hello@mz-shoes.com mentioning the order number and your contact details.
It seems obvious, but it's always better to remind it. Shoes must be in their original condition with no signs of use to the sole and upper. They must be returned in their original packaging: shoe box, sole protection (for leather soles), kraft paper.
- Connect to your account
- Go to “order history and details”
- Choose the product you wish to return and send a return request indicating the reason of return
- Package status turns to “waiting for confirmation”
- Insert the delivery note into original parcel with the product
- Send to address :
MZ Made For Petite |
- Please allow us a few days process the parcel and check the product condition after reception.
After validation, we will make the refund within 14 working days. However, it may take more time for your bank to receive the credit.
For all other questions about delivery and return, feel free to contact us using the contact form or by email at hello@mz-shoes.com